FAQs

You can easily book online via rushcarz.com, WhatsApp us at +91 0806-932-8760, or call directly. We recommend booking at least 24 hours in advance.

You must provide a valid driving license, Aadhaar card, and a working company or college ID — all originals are required for verification during pickup.

Yes, but the actual driver must also meet our age and license eligibility criteria and present their original documents at pickup.

Yes. The renter/driver must have at least 1 year of 4-wheeler driving experience to be eligible for booking.

Yes. Renters are required to take clear photos and videos of the car (exterior & interior) including tyres, battery, and wheels before driving off.

Delivery timing depends on driver availability and city traffic. Rental time starts once the vehicle is handed over to you.

Full payment is required at the time of vehicle pickup. No partial payments or post-use payments are accepted.

We accept UPI, debit/credit cards, bank transfers, and cash at our designated branches.

Depending on the vehicle, a refundable security deposit may be required, which will be returned after drop-off if no damages are reported.

Yes, but modifications should be requested at least 48 hours before the trip start time. Charges may apply.

Bookings cancelled less than 48 hours before the trip are non-refundable. It will be treated as a zero-cancellation policy.

No refunds are issued for early drop-offs or unused hours once the vehicle is picked up.

If original ID proof is missing or unsatisfactory, your booking will be cancelled without refund, as per our ID verification policy.

Yes, you can extend your rental by contacting our support team before your scheduled drop-off. Extension charges will depend on your original package and vehicle availability. Ensure prior approval to avoid penalties.

Yes, each package includes a standard mileage allowance. Exceeding this limit will incur additional charges, specified in your booking confirmation. Contact support for exact details.

Outstation travel is allowed only with prior written approval. Additional charges and insurance terms may apply. Please inform us in advance to avoid violations.

Pets are allowed only with prior approval. Customers are responsible for any damage or cleaning charges caused by pets during the rental.

Immediately contact our support team at +91-08069328760. Do not attempt self-repairs. Authorized towing and repair services will be arranged as per our insurance and repair policy.

Only drivers listed in the booking with valid licenses are allowed. Additional drivers require prior approval from RushCarz.

Yes, late returns without prior notice incur a ₹2,000 penalty. Always contact support if delays are expected to avoid extra charges.

Yes, requests can be made, but fulfillment depends on vehicle availability. Exact guarantees cannot be made.

The same documents as local rentals are required (Driving License, Aadhaar, Working ID). Additionally, prior approval for outstation travel is mandatory.

Report any damage immediately. Charges will apply according to the Insurance & Damage Policy. Unauthorized repairs are prohibited.

No, unused FASTag balance or excess fuel is non-refundable.

Yes, following our Cancellation & Refund Policy. Modifications within 24 hours of pickup are not allowed.

You are responsible for any traffic violations. Contact support for guidance on payment or dispute resolution.

No, commercial use without prior written consent is strictly prohibited. Violations may result in penalties as per Terms & Conditions.

In case of emergencies like tire punctures or engine issues, call our support immediately. Do not attempt unauthorized repairs; roadside assistance will be provided.

Yes, doorstep delivery and pickup at a different location is possible depending on availability. Additional charges may apply based on distance and traffic conditions.

Yes, drivers must be at least 21 years old and have a minimum of 1 year of driving experience. Some premium cars may have higher age requirements.

Absolutely. You can reserve a car for a specific date and time through our website or app. Ensure that the booking is confirmed to avoid availability issues.

Any loss or damage to the keys will incur a replacement fee as per the vehicle type. Customers must report the issue immediately to avoid delays.

Yes, RushCarz provides 24/7 roadside assistance. In case of emergencies, call +91-08069328760 for prompt support.

Yes, one-way rentals are allowed based on vehicle availability. Additional charges may apply depending on the distance and pickup/drop-off locations.

Yes, child seats can be requested during booking. Availability may vary, and extra charges may apply.

All fines during the rental period are the responsibility of the renter. RushCarz may assist in processing payment, but the cost is borne by the customer.

Yes, multiple drivers can be added during booking. Each additional driver must provide valid ID and driving license. Extra charges may apply.

Standard insurance coverage is included in the rental. For extended or premium coverage, contact RushCarz support before starting your trip.

Yes, after completing your booking, RushCarz provides a detailed invoice for your rental. This includes rental charges, any additional fees, taxes, and payment confirmation. You can download it from your account or request it via email at support@rushcarz.com.

All RushCarz vehicles are regularly maintained and equipped with standard safety features, including seat belts, airbags, and anti-lock braking systems (ABS). Customers are advised to follow all traffic rules and drive responsibly. For additional safety requirements like child seats or GPS tracking, please contact our support team in advance.