Effective Date: 7 August 2025
Company Name: Rush Car Rentals LLP
Website: https://rushcarz.com
Email: support@rushcarz.com
Phone: +91-08069328760
At RushCarz, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit or use our platform, mobile applications, or rent vehicles from us.
1. Information We Collect
We may collect the following information when you rent a car or interact with our services:
- Personal Identification Data: Name, phone number, email address, residential address, date of birth, etc.
- Government Identification: Aadhar Card, Driver’s License, Working ID Card (for verification purposes).
- Rental Information: Booking details, vehicle rented, pick-up/drop-off timing and location.
- Payment Information: Mode of payment, billing address (note: we do not store credit/debit card details).
- Device & Usage Data: IP address, browser type, operating system, and activity on our website or app.
- Location Data: If you opt for doorstep delivery or GPS-enabled cars, we may collect location data for service and security purposes.
2. How We Use Your Information
We use the collected data to:
- Process your bookings and payments.
- Verify your identity before car pickup.
- Ensure compliance with rental terms.
- Improve customer service and user experience.
- Notify you of offers, updates, or service changes.
- Handle disputes, support requests, or complaints.
3. Information Sharing & Disclosure
We do not sell your personal information. However, we may share data with:
- Trusted Partners: For insurance, payment processing, or customer support.
- Government or Legal Authorities: As required by law or in case of traffic violations, accidents, or criminal investigations.
- Insurance Providers: In case of damage or claim processing.
4. Data Security
We use secure servers, encryption protocols, and role-based access to safeguard your data. However, no digital transmission is 100% secure, and users are advised to take precautions on their devices as well.
5. Data Retention
We retain user information for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Correct or update your personal data.
- Withdraw consent (where applicable).
- Request deletion of your personal data (subject to applicable laws).
To exercise these rights, email us at support@rushcarz.com.
7. Cookies & Tracking
Our website may use cookies to enhance your experience, analyze website traffic, and personalize content. You can control cookie settings through your browser.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
For questions regarding this Privacy Policy or how your data is handled, contact:
RushCarz – Rush Car Rentals LLP.
Email: support@rushcarz.com
Phone: +91-08069328760
Website: https://rushcarz.com
